Shipping policy

HiddenMoto | Last updated October 16, 2026

Processing times

HiddenMoto normally processes in-stock orders within 1–3 business days after payment is authorized. Weekends and public holidays are not business days. Carrier transit time begins after the order is handed to the carrier.

High order volume, product launches, verification checks, severe weather, or other exceptional conditions may extend processing. Longer lead times for preorders, made-to-order items, or backordered products are stated on the relevant product page.

Shipping rates and delivery estimates

Available shipping methods, charges, and estimated delivery windows are shown at checkout based on the destination and order. Delivery dates are estimates rather than guarantees unless HiddenMoto expressly states otherwise.

Addresses and order changes

Customers are responsible for providing a complete and accurate delivery address. To request a correction, contact HiddenMoto at hiddenmoto.us@gmail.com as soon as possible. We cannot guarantee an address change after fulfillment begins and are not responsible for failed delivery caused by an incorrect address supplied by the customer.

Tracking, delays, and missing deliveries

When tracking is available, it is sent using the contact information provided with the order. If tracking shows no movement beyond the carrier's expected window, or shows delivered but the parcel cannot be found, check the delivery area, household members, neighbors, and any carrier notice first — then contact us so we can review the shipment and, when appropriate, open a carrier inquiry.

International orders

HiddenMoto ships internationally to the destinations offered at checkout. Import duties and taxes are calculated and collected at checkout where shown. Customs processing can delay delivery, and HiddenMoto does not control those delays. Customers are responsible for confirming that a product may lawfully be imported and used in the destination country.

Damage in transit

Report shipping damage under the Refund and returns policy and retain all packaging for inspection. HiddenMoto is not responsible for delays caused by carriers, customs, weather, emergencies, labor disruptions, or other events outside its reasonable control, but will provide reasonable assistance in resolving documented delivery issues.